As of June 28, 2021

Privacy Policy

We respect your right to privacy and process your personal data in accordance with applicable privacy laws and this Privacy Policy. The Privacy Policy sets forth the rules and principles by which we process your personal data. We do not intend to collect personal data of children or persons under the age of 16 (sixteen) years old.

Contact Information

If you have any questions about the Privacy Policy, Cookies Policy, your personal data, or you would like to exercise any of your data protection rights, please use the following contact information:

  • Company name: Direcut productions d.o.o., a Croatian limited liability company
  • Address: Lug Samoborski (Grad Samobor), Bistrec 34, Croatia
  • Email: info@direcut.com 

What Information do we Collect?

We process personal data that you submit to us or that we obtain from you when you use this website or communicate with us via the following ways:

  • Contract form and provision of our services. We collect a name, email, and other received information to estimate and deliver offer requests and enter into an agreement to provide our services.
  • Subscription. We may use the email address you give us to subscribe to the electronic mailing list to offer similar services. You will have the ability to opt-out of our marketing and promotional communications.
  • Resolve issues. You can submit some data to support in case this data is needed to resolve issues.

Purposes and legal bases of the processing of personal data

We process personal data for the following purposes:

– Providing services. Legal basis: contract.

– Accepting payments and provision of the services. Legal basis: contract.

– Providing newsletters/offers/updates which may be interesting to you. Legal basis: legitimate interests for offers and updates.

– Customer support (notifying you of any changes to the services, solving issues, any bug fixing sending you announcements, updates, and security alerts, and responding to your requests, questions, and feedback). Legal basis: legitimate interests.

How do we store and transfer your personal data?

We store and protect personal data in accordance with EU legal requirements, including the General Data Protection Regulation (GDPR). The data that we collect from you may be transferred to and stored outside the EEA as we use servers provided by A2 Hosting, based in Arizona, US. Detailed information on how A2 Hosting processes personal data and is compliant with the GDPR is available at https://www.a2hosting.com/kb/does-a2-hosting-support/do-you-support-gdpr-compliance. We have a signed data protection agreement and standard contractual clauses with A2 Hosting as a ground for the transfer of personal data.

Data Retention Periods

We will keep your personal data for as long as it is necessary for the purposes set out in this Privacy Policy.

We keep information that we need to resolve any disputes, enforce our contracts, agreements, and terms with you and provide you with the possibility to use our website, protect legal rights, and comply with technical and legal requirements and constraints related to the security and operation of our services for as long as it is reasonably necessary or required.

How do we keep your information safe?

We have implemented appropriate technical and organizational measures to protect the security of personal data. We regularly monitor our systems for possible vulnerabilities and attacks. Your information is stored on secure servers. We restrict access to your personal data to those employees who are trained and instructed, have a business reason to access, and have professional skills allowing them to work with your personal data. Access control and encryption are the key technologies for protecting data. Additionally, data passing over networks, including the Internet, are encrypted with HTTPS and other technologies.

Your data protection rights

You can exercise the following rights by contacting us.

  • You have the right to access information about you, especially:
  • the categories of data;
  • the purposes of data processing;
  • third parties to whom the data was disclosed;
  • how long the data will be retained and the criteria used to determine that period;
  • other rights regarding the use of your data.

The right to access information may be performed only by you or your legal representative. In case if you request the right to access information via a legal representative, you have to provide proof of whether such a person may represent you.

  • You have the right to make us correct any inaccurate personal data about you.
  • You can object to using your personal data for profiling or making automated decisions about you. We may use your data to determine whether we should let you know the information that might be relevant to you.
  • You have the right to restrict processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
  • You have the right to the data portability of your data to another service or website. We will give you a copy of your data in a readable format so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you.
  • You have the right to be “forgotten”. You may ask to erase any personal data about you if it is no longer necessary for us to store the data or in other certain circumstances. We will also deactivate your account. Please, note, that we cannot restore permanently deleted accounts or personal data.
  • You have the right to lodge a complaint regarding the use of your data by us. You can address a complaint to your national regulator (the list of some regulators is accessible via https://edpb.europa.eu/about-edpb/board/members_en).

Once we receive any of your requests we will consider and decide on it within one month unless there is a justified requirement to provide such information faster. This term may be extended according to the applicable law.

We may request specific information from you to confirm your identity when necessary and reasonable. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

You do not need to pay a fee to access information or other rights but we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive or refuse to comply with your request in these circumstances.

Cookies

Cookies are pieces of information that include a unique reference code that we transfer to your device to store and sometimes track information about you.

How to manage cookies? Most computers and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser’s settings to prevent that or to notify you each time a cookie is set.

You can prevent the setting of cookies by adjusting the settings on your browser. Alternatively, you may wish to visit aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers. Please note, however, that by blocking or deleting cookies you may not be able to take full advantage of the website.

What cookies do we use? We use only essential cookies. These cookies are essential to provide you with functionalities available through the website and to enable you to use some of its features. Without these cookies, the website cannot be provided, and we only use these cookies to provide you with the functionality of the website.

Third-Party Services

Our website contains links to third-party services. If you click on those links, you will leave the website. As we do not operate those sites, applications, and services, we cannot take responsibility for the privacy practices of the entities that operate them. We recommend that you consistently check the privacy policies of every website.

Changes to our Privacy Policy

We will update this Privacy Policy from time to time, please review it frequently. We will notify you of changes by a notice on our home page or, where appropriate, by email.

How do you make a complaint?

If you have any concerns about our use of your personal data, you can write to us via the contact information.

If you are a resident in the European Economic Area and you believe we are unlawfully using your personal data, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: 

http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm